Refund policy
Return & Refund Policy
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we're here to help.
Eligible for Replacement
You may request a replacement if:
- You receive a damaged item.
- You receive the wrong product.
- The product has a manufacturing or printing defect.
Requests must be submitted within 7 days of delivery.
Required Proof
To process your request, please provide:
- Order Number
- Clear product photographs
- Packaging photographs
- Unboxing video (recommended)
Failure to provide sufficient proof may result in rejection of the claim.
Non-Returnable Items
We do not accept returns or refunds for:
- Incorrect size selected by the customer.
- Change of mind.
- Colour preference.
- Design preference.
- Minor colour variations caused by screen settings.
- Products that have been used, washed, altered, or damaged after delivery.
Please check our Size Guide before placing your order.
Refunds
Approved refunds will be processed to the original payment method.
Refund processing time depends on your payment provider.
Replacements
Approved replacement requests will be processed at no additional cost.
Order Cancellation
Orders can only be cancelled before they are prepared for dispatch.
Once the fulfillment process has begun, cancellation requests cannot be accepted.
Contact
Email: